This website is operated by Dawson Rodgers & Co Ltd T/as Clair de lune (referred to as we/us/our). As the user (referred to as you/your) of this website, you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions as detailed below.
We reserve the right to amend any part of these terms and conditions at any time without prior notification. It is your responsibility to read the terms and conditions every time you use the website. Use of the website shall signify your acceptance of the terms and conditions therein.
All Consumer orders placed on the website will be subject to acceptance in accordance with our terms and conditions. Once an order reaches the confirmation stage final details of your order will be displayed.
Once your order is submitted an order acknowledgement will be emailed to you detailing the items you have ordered. Please note this email does not constitute acceptance of your order from us. Once your order has been despatched, this will be acceptance of your order and completion of any contract made between you and us.
No details of any orders will be filed for you to subsequently access directly on the website. We, therefore, suggest that you print out any order acknowledgement together with these terms and conditions for your own records.
Orders accepted with free delivery to the UK, however, any delivery required outside the UK may be subject to extra carriage and/or documents fees. Please contact us for details of extra fees/charges that may be applicable. Any extra fees incurred will be advised by email whereby you will be able to confirm acceptance or cancel your order. If once we contacted you, we do not receive a response within 48 hours we will assume that your order is to be cancelled. If you have already paid for the items a full refund will be made. All goods must be signed for on delivery.
Goods will be dispatched within an estimated timescale of 3-5 working days from when the order is placed. Every effort will be made to ensure your goods are delivered within this time, however, delays may be occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the goods within the estimated timescale.
The risk of loss and damage of products passes to you on the date when the products are delivered or on the date of the first attempted delivery by us.
Payments will be taken from your card at the time we receive your order, once we have checked your card details and the transaction authorised. Orders will be then checked against stock availability. In the event that goods are no longer available or for any other reason we cannot fulfil your order, we will inform you as soon as possible. A full refund will be given if you have already paid for the goods.
The price payable is the price displayed on the website at the time we acknowledge your order except for the following:
Whilst we try to ensure all details on our website are correct, errors may occur. If any error is discovered for goods you have ordered, we will contact you before your order is processed. You will be given the option to confirm acceptance of the amendment or cancel the order. If once we have contacted you, we do not receive a response within 48 hours we will assume that your order is cancelled and where payment has been made in full, a refund will be given.
We will take reasonable precautions to keep details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
By using this website you acknowledge and agree that Clair de lune (and Licensors) reserve the right to all copyright and trademarks made available for the use of the website. You are permitted to use the contents of this website only as authorised by us (and our Licensors). Any further use of this website by you other than its intended purpose is strictly prohibited.
Photographs and videos of products are given for illustrative purposes only. Product colours and details may vary from the actual presentation of the product. We will use all our efforts to ensure that at the time of publication on our website, all product descriptions are accurate in all material respects but you acknowledge that errors and omissions may occur. All measurements and weights are approximate. Please note that the product details and/or specification as set out on the website are subject to change without notice and we reserve the right to change them and to withdraw particular products as we consider necessary or desirable.
Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-returnable, unless faulty.
To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources and do not review or endorse and are not responsible or liable, directly or indirectly for;
(i) the privacy practices of such websites,
(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) the use in which others make of these websites or resources, nor for any damage, loss, or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, contents, products, goods or materials or services available on such external websites or resources.
All products manufactured or supplied by Clair de lune are tested in accordance with British and European Safety Regulations.
This website is operated by:
Dawson Rodgers & Co Ltd
T/as Clair de lune
Sharston Industrial Estate
Registered Company Number 276496 (Incorporated in England and Wales)
VAT Registration Number 146 0042 09